Return & Refund Policy

Last updated: October 2026

1. Scope

This Return & Refund Policy applies to purchases and payments made on the BrightBhiLife platform operated by BRIGHTB Core Services Private Limited (CIN: U70200PN2026PTC252816). It covers (a) physical products ordered through the platform shop, (b) paid ID activation fees, and (c) Shopie recharge and wallet transactions.

2. Product Returns

2.1 When you can return

• The product is delivered damaged, defective or expired;
• The product delivered is different from what you ordered;
• The package was tampered with or arrived incomplete.

2.2 Return window & condition

• Return requests must be raised within 7 days of delivery from your dashboard (Orders section) or by contacting support.
• Products must be unused, in original packaging, with tags, seals and invoice intact.
• An unboxing video or clear photographs of the issue are required for faster resolution.

2.3 Non-returnable products

• Perishable goods, food items and consumables once opened;
• Personal care or hygiene products where the seal is broken;
• Products marked "non-returnable" on the product page at the time of purchase;
• Products damaged due to misuse or negligence after delivery.

3. Order Cancellations

• Orders can be cancelled before they are shipped from your dashboard or by contacting support.
• Once dispatched, orders cannot be cancelled — you may instead raise a return request after delivery if eligible.
• Cancelled prepaid orders are refunded to the original payment method or credited to your e-wallet, as you prefer.

4. Paid ID Activation Fees

• If payment succeeded but the ID was not activated due to a technical error, the full amount is refundable — contact support within 7 days with your transaction reference.
• If you were charged twice for the same activation, the duplicate charge is refunded in full.
• Half-active IDs upgraded later are governed by the same rule — activation payments once consumed are not refundable.
• No refund applies where the account was terminated for violation of our Terms & Conditions or for fraudulent activity.

5. Shopie Recharge & Wallet Amounts

• Recharge amounts credited to a Shopie recharge wallet are non-refundable once used to issue customer reward points.
• Unused recharge balances may be refunded on verified request if the Shopie account is closed in good standing.
• Income wallet balances are not "refundable" — they are withdrawable through the normal payout process on scheduled payout dates.

6. Refund Method & Timeline

• Approved refunds are processed within 7–10 business days.
• Refunds go to the original payment method (UPI / card / net banking) used for the transaction, or to your registered bank account.
• For COD or e-wallet orders, refunds are credited to your BrightBhiLife e-wallet unless a bank refund is specifically requested.
• You will receive email/SMS confirmation once a refund is initiated, along with a reference number.

7. How to Raise a Request

1. Sign in to your dashboard and open Orders, or email support from your registered email.
2. Provide your Member / Shopie ID, order or transaction ID, and a description of the issue with supporting photos/video.
3. Our team reviews the request and responds within 2 business days.
4. If approved, the refund is initiated per the timelines above; if declined, we will explain why.

8. Disputes

If you are unsatisfied with a resolution, you may escalate to our Grievance Officer at support@brightbhilife.com. Disputes are subject to the jurisdiction clause in our Terms & Conditions (Pune, Maharashtra).

9. Changes to This Policy

We may update this policy from time to time. The latest version is always available on this page. Changes apply to transactions made after the update date.

10. Contact

• Email: support@brightbhilife.com
• Phone: +91 90213 87605
• Address: BRIGHTB Core Services Pvt. Ltd., Pune, Maharashtra, India
• Support hours: Monday – Saturday, 10:00 AM – 6:00 PM IST